The plan is divided into 2 parts - The Action Plan and then your Discovery and Analysis

The Action Plan

Part 1 - The Action Plan enables you to document your intended actions – feel free while you are online to continually change and develop this part of your plan. You might find it useful to go back and look at your reflections from the workshop using the “Refections” tab.

1. First enter a description of your experiment - remember it should be a simple action or change of behaviour, and ideally it should be something new that you have not tried before.

2. Then describe the specific details of how you are going to carry out your action – who – what – how – when.

3. And finally what do you hope the result will be

Discovery and Analysis

There are two tabs in this second section of your plan, one for your Discoveries, and another for your Analysis of what you have discovered and learned from implementing you actions

 Discoveries

In the discoveries part – you enter your results – the things you have learned from conducting your experiment that could be of use to your colleagues and the company - also your views on things the company might do to help further these actions, and also what you will do next.

Analysis

In the Analysis part of your plan you enter your analysis of the impact you have been able to have on improving your virtual customer relationships, and the potential for improvement – both from yourself and the company

Your Action Plan has been made available online so you can continue to develop, refine and implement it in the period between workshops 1 and 2.

1. One week before Workshop 2 (the Skills Practice Lab) we would like you to fill in the Discovery and Analysis parts of your plan, so that Chris Pratt the coach for Workshop 2 can have time to review your plan before the workshop. During Workshop 2 there will be an opportunity to receive feedback and review your challenges and success.

2.  This plan is a great opportunity for you to experiment and innovate with ways to improve how you work virtually with your customer and to share what you discover and learn from your experiments with your colleagues.